FAQ
Frequently Asked Questions
What is FamCook?
FamCook is a company that helps match busy families like yours to local self-employed cooks who then prepare your ‘recipe box’ meals. Through FamCook, you simply book a vetted, hygiene certified, fully trained, insured cook for a very affordable price.
We provide truly outstanding and continuous customer service.
How does the pricing and subscription work?
The cooks’ payment is £25 per visit. Or subscribe for £9.99 a monthly and pay only £20 per visit. There is no long-term commitment.
Who are the cooks?
Our cooks are mostly people whose jobs were affected by the recent pandemic due the closures of restaurants and eateries.
What recipes can the cooks prepare and for how many people?
Our cooks can prepare any of the UK’s most popular recipe box dishes for up to four people, usually taking a maximum of 45minutes to prepare.
Do I need to do anything before my cook arrives?
Every customer’s kitchen is different and if it’s the cook’s first visit to your home, it’s good to show him or her where everything is. The cook will be using your kitchen equipment (pots, pans, cutting boards, knifes etc.)
You will also need to put the ingredients and the recipe card on your kitchen worktop, enabling the cook to begin cooking.
Will the cook clean my kitchen after cooking?
Cleaning up is a part of the service. The kitchen worktops, cooker, pots, pans and any other kitchen equipment that the cook uses will be left as they found them. Do note that the cook does not stay until the end of the meal to clear the dishes and clean the plates.
What length of time the cook will spend in my home per service?
Up to 1 hour depending upon your recipe but no more than 45 minutes for cooking and 15 minutes to clean up.
Are the cooks insured in case of damages?
Yes, in the unlikely event of damage, you do not have to worry as you are protected from any serious harm. All cooks have full liability insurance.
Can I hire FamCook services if I live outside of London?
Currently our cooks are available only in London. However, you are welcome to register your interest with us as we will be expanding our service into other areas soon.
What if I don't like my cook?
We do our best to help you find the right cook for your home. However, if for any reason you would like to change your cook, we will happily find a replacement that is more suitable for you.
It is important that you let us know why you would like a replacement so that we can then find you the perfect match.